Rooted & Reaching
Website: https://rootedandreaching.org
Effective Date: October 30, 2026
1. Who We Are
Rooted & Reaching is a creative business offering nature-inspired jewelry, artwork, handcrafted goods, and laser-cut and engraved products.
We respect your privacy and are committed to protecting the personal information you share with us when visiting our website, purchasing products, creating an account, or contacting us.
This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights you may have regarding your personal information.
Our website is https://rootedandreaching.org.
2. Information We Collect
We may collect personal information when you browse our website, make a purchase, create an account, leave a comment, or contact us.
This information may include:
- Contact Information: Name, email address, phone number, and mailing address.
- Order Information: Products purchased, billing and shipping addresses, order history, and transaction details.
- Account Information: Username, account preferences, and saved customer information.
- Payment Information: Payment details processed securely through Stripe.
- Technical Information: IP address, browser type, device information, cookies, and website activity.
- Communications: Information provided through contact forms, customer service requests, emails, or comments.
We collect only the information reasonably necessary to operate our website, fulfill orders, provide customer service, and maintain our business.
3. How We Use Your Information
We use personal information to:
- Process purchases and fulfill customer orders.
- Accept and verify payments.
- Arrange shipping and delivery.
- Send order confirmations, receipts, and shipping updates.
- Respond to questions and customer service requests.
- Process refunds, returns, and exchanges.
- Maintain customer accounts and order histories.
- Prevent fraud and protect website security.
- Maintain financial, accounting, and tax records.
- Improve website functionality and the shopping experience.
- Send promotional communications when you have opted in to receive them.
- Comply with applicable legal obligations.
We do not sell customer personal information.
4. Online Shopping & WooCommerce
Our online store is powered by WooCommerce, an e-commerce platform for WordPress.
When you visit our store, WooCommerce may collect information about the products you view, items added to your shopping cart, and information necessary to complete checkout.
When you make a purchase, we collect information such as:
- Your name
- Email address
- Billing address
- Shipping address
- Phone number, when provided or required
- Products purchased
- Order totals
- Payment and transaction status
We use this information to complete purchases, arrange delivery, provide customer support, and maintain appropriate business records.
If you create a customer account, certain information may be saved to make future purchases more convenient.
5. Payment Processing & Stripe
Rooted & Reaching uses Stripe, a third-party payment processor integrated with WooCommerce, to securely process online payments.
When you complete a purchase, Stripe may collect and process:
- Name and billing information
- Credit or debit card details
- Email address
- Transaction information
- IP address and device information
- Information necessary for fraud prevention and payment security
Sensitive payment information is processed through Stripe’s payment infrastructure.
Rooted & Reaching does not intentionally store complete credit or debit card numbers or card security codes on our website servers.
We may receive limited payment information, including transaction status, payment confirmation, transaction identifiers, and partial payment method details, to manage orders and refunds.
Stripe may process personal information for payment processing, fraud prevention, regulatory compliance, and other purposes described in its privacy policy.
For more information, please review the Stripe Privacy Policy:
6. Shipping & Order Fulfillment
When you place an order, we use your shipping information to prepare and deliver your purchase.
We may share necessary information with shipping carriers and delivery providers, including:
- Customer name
- Shipping address
- Contact information when required for delivery
- Shipping and tracking details
This information is shared only as reasonably necessary to fulfill and deliver your order.
7. Comments
When visitors leave comments on our website, we collect the information entered in the comments form, along with the visitor’s IP address and browser user agent information.
This information helps us identify spam and maintain website security.
An anonymized string created from your email address, also known as a hash, may be provided to the Gravatar service to determine whether you use it.
The Gravatar Privacy Policy is available at: https://support.gravatar.com/privacy-and-security/
After your comment is approved, your Gravatar profile picture may be publicly visible alongside your comment.
8. Media Uploads
If you upload images to our website, we recommend removing embedded location information, including EXIF GPS data.
Visitors may be able to download publicly accessible images and extract location information contained within those files.
9. Cookies
Our website uses cookies to support essential functions, maintain shopping carts, remember preferences, and improve the browsing experience.
Comment Cookies
If you leave a comment, you may choose to save your name, email address, and website in cookies.
These cookies generally remain active for one year and allow you to avoid reentering your information when leaving future comments.
Login Cookies
When you visit our login page, a temporary cookie may be created to determine whether your browser accepts cookies. This cookie does not contain personal information and is removed when you close your browser.
When you log in, cookies may save your login information and display preferences.
- Login cookies generally last two days.
- Display preference cookies generally last one year.
- Selecting “Remember Me” may keep you logged in for two weeks.
- Logging out removes your login cookies.
WooCommerce Shopping Cookies
WooCommerce uses cookies to maintain shopping cart and checkout functionality.
These may include:
woocommerce_cart_hash– Helps identify changes to your shopping cart.woocommerce_items_in_cart– Helps recognize when items are in your cart.wp_woocommerce_session_– Helps associate your browser with your shopping session.
These cookies support essential online shopping functions.
Website Administration Cookies
If you edit or publish an article, a cookie may be saved to identify the article you edited. This cookie does not contain personal information and generally expires after one day.
Managing Cookies
You can manage or disable cookies through your browser settings.
Disabling certain cookies may affect website features, including customer accounts, shopping carts, and checkout functionality.
Additional cookies may be used by third-party services or plugins enabled on our website.
10. Embedded Content From Other Websites
Our website may include embedded content such as videos, images, articles, or social media posts.
Embedded content from third-party websites may behave as though you visited those websites directly.
These websites may collect information, use cookies, implement tracking technologies, and monitor your interactions with their content.
We encourage visitors to review the privacy policies of third-party websites.
11. Who We Share Your Information With
We do not sell your personal information.
We may share information with trusted service providers when necessary to operate our website and fulfill customer orders.
These may include:
- WooCommerce: Online store functionality, shopping carts, and order management.
- Stripe: Payment processing, refunds, and transaction security.
- Shipping Providers: Order delivery and tracking.
- Website Hosting Providers: Website hosting, maintenance, and security.
- Spam Detection Services: Comment moderation and protection against unwanted content.
- Email Services: Order confirmations, customer communications, and optional promotional messages.
- Analytics Services: Website performance and visitor activity, if enabled.
We may also disclose information when required by law or when reasonably necessary to protect our business, customers, or website security.
If you request a password reset, your IP address may be included in the reset email.
12. How Long We Retain Your Information
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy or comply with applicable legal obligations.
Customer Orders
Order information may be retained for accounting, tax reporting, customer service, refunds, and other legitimate business purposes.
Customer Accounts
If you create an account, we store the personal information you provide in your user profile.
You may view, update, or delete certain account information. Usernames may not be editable.
Website administrators may access and manage account information when necessary for website operations.
Comments
Comments and associated metadata may be retained indefinitely so that follow-up comments can be recognized and approved without repeatedly entering moderation.
Payment Records
Transaction records may be retained as necessary for financial reporting, fraud prevention, refunds, and legal compliance.
Stripe may retain payment information according to its own privacy policy and legal obligations.
13. Your Privacy Rights
Depending on applicable law, you may have the right to:
- Request access to personal information we maintain about you.
- Request correction of inaccurate personal information.
- Request deletion of eligible personal information.
- Request an exported copy of your personal information.
- Manage certain cookie preferences.
- Opt out of promotional email communications.
If you have an account or have left comments, you may request an exported file containing personal information associated with your activity.
You may also request deletion of eligible personal information.
Certain information may need to be retained for accounting, legal, administrative, fraud prevention, or security purposes.
To submit a privacy request, contact us using the information provided below.
14. Marketing Communications
If you subscribe to our mailing list or opt in to receive promotional communications, we may send you information about:
- New products and collections
- Special offers and promotions
- Events and creative projects
- Business announcements and updates
You may unsubscribe from promotional emails at any time using the unsubscribe link provided in those messages or by contacting us directly.
We do not require customers to subscribe to promotional emails to complete a purchase.
15. Where Your Information Is Sent
Visitor comments may be checked through automated spam detection services.
Payment information may be processed through Stripe, and order information may be shared with shipping providers and other services necessary to complete purchases.
Some third-party providers may process or store information outside your state or country.
These providers maintain their own privacy and security practices.
16. Website Security
We take reasonable steps to protect personal information against unauthorized access, misuse, alteration, or disclosure.
Our website uses third-party services and security measures to support safe online transactions and website operations.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Customers are encouraged to protect their login credentials and use strong passwords.
17. Children’s Privacy
Our website is intended for a general audience and is not directed toward children under 13 years of age.
We do not knowingly collect personal information directly from children under 13 without appropriate parental consent.
If we become aware that such information has been collected without required consent, we will take appropriate steps to delete it.
18. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business operations, website functionality, services, or applicable legal requirements.
Any updates will be published on this page with a revised effective date.
We encourage visitors to review this policy periodically.
19. Contact Us
If you have questions about this Privacy Policy, how your information is collected or used, or would like to submit a privacy-related request, please contact:
Rooted & Reaching
Website: https://rootedandreaching.org
Email: administrator@rootedandreaching.org
Alternative Email: rootedandreachingkc@gmail.com
Last Updated: October 30, 2026