Rooted & Reaching
Overview
At Rooted & Reaching, we take pride in creating unique products. We want you to be satisfied with your purchase.
Our return policy lasts 30 days from the date of delivery. If more than 30 days have passed since your order was delivered, we generally cannot offer a refund or exchange, except where required by law.
Returns & Eligibility
To qualify for a return:
- The item must be unused, unworn, and in its original condition.
- The item must be returned in its original packaging.
- You must provide a receipt, order confirmation, or other proof of purchase.
- You must contact us within 30 days of delivery to request a return.
For hygiene reasons, earrings and other pierced jewelry are not eligible for returns or exchanges unless they arrive damaged, defective, or incorrect.
Non-Returnable Items
- Earrings and pierced jewelry, except for damaged, defective, or incorrect items
- Personalized or custom-made products, except for damaged, defective, or incorrect items
- Gift cards
- Digital or downloadable products
- Clearance or final-sale items, except where otherwise required by law
- Items showing signs of wear, use, or damage caused after delivery
Natural Materials & Product Variations
Many of our products are crafted from natural materials, including basswood.
Each piece is unique. Variations in wood grain, color, texture, and minor differences in laser engraving are expected. Products may differ slightly from photographs or between individual pieces.
These natural characteristics are part of the handcrafted process and are not considered defects.
Damaged, Defective, or Incorrect Items
We carefully inspect our products before shipping. However, if your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
Email administrator@rootedandreaching.org or rootedandreachingkc@gmail.com with:
- Your order number
- A brief description of the issue
- Clear photographs of the product and any damaged packaging
We will review the issue and work with you to arrange an appropriate replacement, exchange, or refund.
Refunds
Once your eligible return is received and inspected, we will notify you by email whether your refund has been approved.
If approved, your refund will be issued to your original payment method. Please allow approximately 5–10 business days for processing, although the exact timing may depend on your bank or payment provider.
Original shipping charges are generally non-refundable unless the return results from our error or applicable law requires otherwise.
Late or Missing Refunds
If you have not received an approved refund:
- Check your bank account or original payment method.
- Contact your credit card company, as refunds may take additional time to appear.
- Contact your bank to confirm whether the refund is pending.
If you still have not received your refund, please email administrator@rootedandreaching.org.
Exchanges
We offer exchanges for items that arrive damaged, defective, or incorrect.
To request an exchange, contact us at administrator@rootedandreaching.org or rootedandreachingkc@gmail.com before returning your item.
Replacement availability may depend on materials, inventory, and production time.
Custom & Personalized Orders
Custom-made and personalized products are created specifically for each customer.
Because these items are made to order, they are generally non-refundable and cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.
Please carefully review all customization details before completing your purchase.
Gifts
If an eligible item was purchased as a gift and shipped directly to the recipient, an approved return may be issued as store credit.
If the gift purchaser placed the order and received the item before gifting it, any approved refund will be issued to the original payment method.
Return Shipping
Return Mailing Address:
Rooted & Reaching
4049 Pennsylvania Ave #203
Kansas City, Missouri 64111
Please contact us before mailing any returns so we can confirm eligibility and provide instructions.
Customers are generally responsible for return shipping costs on eligible returns. If the return is due to an incorrect, damaged, or defective product, we will arrange an appropriate shipping solution at no additional cost to the customer.
We recommend using a trackable shipping service for returned items. We cannot guarantee receipt of packages without tracking.
Need Help?
For questions about returns, refunds, exchanges, or damaged products, please contact:
Rooted & Reaching
Email: administrator@rootedandreaching.org
Alternative Email: rootedandreachingkc@gmail.com
We appreciate your support of our creative work and small business.